US REGION ORDERS POLICY
Order fulfilment process time is 1-3 business days, and for normal DHL ecommerce shipment (partner with USPS delivery) , transit time is 2-10 business days (excluding holidays, weekends, closed business hours, we do not fulfil order during weekends and public holidays). Orders are shipped from Michigan. There are no changes available to the delivery address after the order has been processed. Orders that have already been shipped cannot be cancelled or refunded.
We will notify you by email on any out of stock items or delayed processing for your order, along with an estimated time of arrival for items that are shipped separately Llamalash and Fraser Research Labs Inc are not responsible for packages that are lost, stolen, or delivered incorrectly, and is not obligated to re-send the goods. Shipment errors can be filed as a claim with the carrier at your local shipping office. If a lost package claim is accepted by the carrier they may offer reimbursements. Additional carrier insurance is not available.
INTERNATIONAL ORDERS POLICY
Order fulfilment process time is 2-3 business days, and depending on your country and region, we may ship your order from US or Singapore warehouse. Normal transit for international orders is 3-4 weeks in addition to customs processing. All customs information, laws & regulations for importing goods is the responsibility of the receiver. Please check with your local customs for the most current information. Any brokerage fees, customs tax & duties are billed by customs only, and are required to be paid by the receiver. Any returned shipments due to failure of paying duties or taxes, or due to lack of paperwork necessary to release shipment from customs is the responsibility of the receiver. Unclaimed packages are not the responsibility of Llamalash and Fraser Research Labs Inc, and the receiver may be billed for fees of package returns to the USA, and also re-shipment requests.
Llamalash and Fraser Research Labs Inc are not responsible for packages that are lost, stolen, or delivered incorrectly, and is not obligated to re-send the goods. Shipment errors can be filed as a claim with the carrier.
RETURNS
Orders are final sale. There are no refunds, returns, exchanges, order cancellations, or order detail changes available once the order has been submitted. If the item you purchased is sent incorrectly or defective, you must contact us within 3 days of receipt to initiate an exchange. We don't offer refunds or accept returns for change of mind.
INCORRECT OR FAULTY PRODUCTS
If you have received incorrect, damaged, or faulty items, please accept our apologies in advance! Please provide details (including photos) within 48 hours of receiving your product. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.
Please contact our customer care team at hello@llamalashofficial.com and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. Llamalash and Fraser Research Labs Inc does not take responsibility for the costs of returning the products.