Terms of service

 INCORRECT OR FAULTY PRODUCTS

 

If you have received incorrect, damaged, or faulty items, please accept our apologies in advance! Please provide details (including photos) within 48 hours of receiving your product. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.

 

Please contact our customer care team at hello@llamalashofficial.com and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. Llamalash and Fraser Research Labs Inc does not take responsibility for the costs of returning the products.